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First Pass

Practical notes on operational assurance—raising the quality floor and reducing surprises.
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November 13, 2025
Change Management
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Human-AI Collaboration
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The Hardest Part Is Starting (And Why AI Actually Helps With That)

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November 3, 2025
Implementation
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Operational Excellence
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The Tools That Weren't Worth Building (Until Now)

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October 31, 2025
Implementation
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Change Management
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Building a Quality Floor: Making AI Foundational (Not Optional)

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October 30, 2025
Implementation
All
Quality Assurance
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Why Your AI Keeps Giving You Confident, Wrong Answers (And How to Fix It)

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October 29, 2025
Implementation
All
elephants
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Your Employees Think AI Is Here to Replace Them. You Need to Talk About It.

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October 28, 2025
Implementation
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The Daily Question Your Project Managers Can't Afford to Forget

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